At MF Solution, we strive to ensure absolute client satisfaction with our IT solutions. Please read our refund and cancellation terms carefully before purchasing any of our services.
Cancellation Policy:
- Service Cancellation by Client: Clients may request a cancellation of services (such as custom web development, WordPress template creation, or server configuration) within [Insert Number, e.g., 3] days of the initial payment, provided that the actual development or design work has not commenced.
- Ongoing Maintenance: For ongoing monthly services (like website performance optimization and security patching), clients must provide a written cancellation notice at least [Insert Number, e.g., 15] days prior to the next billing cycle.
- Cancellation by [Company Name]: We reserve the right to cancel a project if the client fails to provide necessary digital assets, cPanel credentials, or feedback within a reasonable timeframe (typically 30 days).
Refund Policy:
- Digital Graphics and Custom Code: Due to the nature of our work, payments for custom responsive layouts, digital graphics (such as corporate banners and presentation slides), and custom-coded solutions are non-refundable once the design or development phase has actively begun.
- Partial Refunds: If a project is cancelled after work has started but before completion, a partial refund may be issued at our sole discretion, proportionate to the uncompleted portion of the project.
- Non-Refundable Items: Domain registrations, third-party plugin licenses, hosting fees, and downloaded digital products/assets are strictly non-refundable.
To request a cancellation or refund, please contact us at mohammadfarhan01041983@gmail.com. Approved refunds will be credited back to the original payment method within 5-7 business days.